CancellationPolicy
Understanding our cancellation terms helps you make informed decisions about your expedition bookings. We strive to be fair while managing operational costs.
Effective from: January 2024
Cancellation Policy Overview
We understand that sometimes plans change. Our cancellation policy is designed to be fair to both our customers and our business operations. The cancellation fees help us cover non-refundable costs such as permits, advance bookings, and operational expenses.
All cancellation requests must be submitted in writing via email to info@mountainbea.com. The cancellation date is considered to be the date we receive your written cancellation request.
Cancellation Fee Structure
Our cancellation fees are tiered based on how far in advance you cancel your expedition.
45+ Days Before
Cancellation Fee
Minimal cancellation fee
30-44 Days Before
Cancellation Fee
Early cancellation fee
15-29 Days Before
Cancellation Fee
Standard cancellation fee
7-14 Days Before
Cancellation Fee
Late cancellation fee
Less than 7 Days
Cancellation Fee
No refund available
Special Circumstances
We understand that some situations are beyond your control. Here's how we handle special cases.
Medical Emergency
Cancellations due to medical emergencies may be eligible for partial refunds with proper documentation.
Weather Conditions
If we cancel due to severe weather, full refund or rescheduling options will be provided.
Government Restrictions
Cancellations due to government travel restrictions will be handled on a case-by-case basis.
Rescheduling Your Expedition
We offer flexible rescheduling options to help accommodate changes in your travel plans:
- Rescheduling more than 30 days in advance: No additional fees
- Rescheduling 15-30 days in advance: 10% rescheduling fee
- Rescheduling less than 15 days: 25% rescheduling fee
- Subject to availability for your preferred new dates
No-Show Policy
If you fail to show up for your expedition without prior notice, the full expedition cost will be forfeited. We strongly encourage you to contact us as soon as possible if you cannot make your scheduled expedition.
How to Cancel Your Booking
To cancel your expedition, please contact us immediately using one of the methods below. Written confirmation via email is required for all cancellations.
Email (Required)
info@mountainbea.com
Phone Support
+91 70186 07001