Our refund policy ensures transparency and fairness in all financial transactions. Learn about refund eligibility, timelines, and procedures.
Last updated: January 2024
At MountainBea, we strive to provide exceptional expedition experiences. However, we understand that circumstances may require refunds. This policy outlines the conditions under which refunds are available and the process for requesting them.
All refund requests must be submitted in writing and will be processed according to the terms outlined below. Refunds are subject to our cancellation policy and the specific circumstances of your booking.
Understanding when refunds are available helps you make informed decisions about your bookings.
Here's what to expect when you request a refund from MountainBea.
Submit refund request with required documents
Our team reviews your request and documentation
Refund approval or denial notification sent
Approved refunds processed to original payment method
Refund appears in your account (bank dependent)
To process your refund request, please provide the following:
Refunds will be processed to the original payment method used for booking:
5-7 business days to reflect in your account
3-5 business days for processing
1-3 business days for processing
Bank transfer or check payment
Our customer service team is here to help you with your refund request. Contact us for assistance or clarification.
Email Support
info@mountainbea.com
Phone Support
+91 70186 07001