💳 Payment Terms

RefundPolicy

Our refund policy ensures transparency and fairness in all financial transactions. Learn about refund eligibility, timelines, and procedures.

Last updated: January 2024

Refund Policy Overview

At MountainBea, we strive to provide exceptional expedition experiences. However, we understand that circumstances may require refunds. This policy outlines the conditions under which refunds are available and the process for requesting them.

All refund requests must be submitted in writing and will be processed according to the terms outlined below. Refunds are subject to our cancellation policy and the specific circumstances of your booking.

Refund Eligibility

Understanding when refunds are available helps you make informed decisions about your bookings.

Eligible for Full Refund
  • Expedition cancelled by MountainBea due to weather conditions
  • Government restrictions preventing travel
  • Safety concerns identified by our team
  • Failure to meet minimum group size requirements
Partial Refund Available
  • Customer cancellation with advance notice (as per cancellation policy)
  • Medical emergency with proper documentation
  • Visa rejection with official documentation
  • Rescheduling to alternative dates
No Refund Available
  • Cancellation less than 7 days before expedition
  • No-show without prior notice
  • Customer leaves expedition voluntarily
  • Violation of expedition rules and guidelines

Refund Processing Timeline

Here's what to expect when you request a refund from MountainBea.

1

Request Submitted

Day 0

Submit refund request with required documents

2

Review Process

1-3 Days

Our team reviews your request and documentation

3

Approval Decision

3-5 Days

Refund approval or denial notification sent

4

Processing

5-7 Days

Approved refunds processed to original payment method

5

Completion

7-14 Days

Refund appears in your account (bank dependent)

Required Documentation for Refunds

To process your refund request, please provide the following:

  • Original booking confirmation and receipt
  • Written refund request with reason for cancellation
  • Medical certificates (for medical emergency claims)
  • Visa rejection letter (for visa-related cancellations)
  • Government travel advisories (for restriction-related cancellations)
  • Valid identification documents

Refund Payment Methods

Refunds will be processed to the original payment method used for booking:

Credit/Debit Cards

5-7 business days to reflect in your account

Bank Transfer

3-5 business days for processing

Digital Wallets

1-3 business days for processing

Cash Payments

Bank transfer or check payment

Need Help with Your Refund?

Our customer service team is here to help you with your refund request. Contact us for assistance or clarification.

Email Support

info@mountainbea.com

Phone Support

+91 70186 07001